HOW IT WORKS



Q: What's inside Wrestle Crate?
Wrestle Crate is a monthly mystery box that contains an assortment of wrestling items. Inside you will find goodies from both top brands in the wrestling world as well as Wrestle Crate exclusive items that cannot be bought anywhere else. The type of items you can expect are exclusive t-shirts, DVDs, autographed memorabilia, collectables, vinyl figures, posters, homeware and artwork plus lots more. The key here is mystery.

Q: What happens when I sign up to Wrestle Crate?
When you sign up you're billed that day for our next advertised Crate. At this point, we're hand-picking what we believe to be the absolute best wrestling content ready to load into your Crate.  Your Crate will ship on our after the 22th and should arrive between the 24th and 30th if you're in the UK. You're billed for the next Crate on the 28th, shortly after your Crate has been dispatched. You can cancel at any time or even skip a month from within your account.

Q: Can’t I just buy these items in stores?
Some you can, yes, but at retail price. Others, absolutely not, they are 100% exclusive to Wrestle Crate.

Q: How long do I have to sign up?
The counter on our home page helps you track this. Our cut off is 23:59 GMT on the 12th of every month.

Q: How often will I receive my Wrestle Crate?
Wrestle Crate is a monthly subscription. You'll receive a Crate every month.

Q: When will my Wrestle Crate ship?
We ship around the 22nd of each month. If you signed up between the 1st and 12th of the month, you'll be sent you first Crate this month. If you sign up between the 13th and 31st of the month, you'll be sent your first Crate next month.

We estimate that your Crate will arrive between the 24th and 30th of each month in the UK. If you've not received your Crate after 25 days from shipping,  please email info@wrestlecrate.co.uk for investigation. Orders to Europe will take up to one month to arrive.

If your Crate is returned to us having not been collected by you from your post collection point (in the event that you're not home upon attempted delivery) it is your responsibility to contact us to arrange to pay the postage fee again and re-arrange delivery. Shipping dates are estimates and we may ship later than this in the event of unexpected delay. No refunds would be given should we need to ship later than the 22nd.

Q: I think my Crate is lost. What should I do?
First of all, don't worry. Less than 0.02% of the Crates we've sent have actually went missing in transit. However, around 1% of Crates each month are returned to us. The top 2 reasons are "not called for" and "incorrect address". We are unable to investigate a delayed Crate until 25 days have passed (30 days outside of the UK), as this is the point at which Royal Mail consider a parcel lost.

Before contacting us, please ensure that you complete the following steps:

1) Check with your local post collection point. Most of our returned Crates are not picked up and returned to us after 21 days. It's possible that the postman didn't leave a card.
2) Log into your account and check your address. If this has been entered incorrectly, the Crate will be returned to us and we will resend it upon you paying the P&P; to resend.
3) You're sent a confirmation email when your Crate ships. If you've not received this by the 23rd of the month (after checking your junk folder of your emails) please contact us.

Once you've checked the above, if you've still not received your Crate after 25 days (30 outside of the UK) then please email info@wrestlecrate.co.uk with the delivery name and address.

Q: Can I give a Wrestle Crate subscription as a gift?
Yes. You can gift a subscription by creating a new account with a new user name and password.

Q: Will I ever receive duplicate items in Wrestle Crate?
No. Each month we make the Crate unique to that month. The only chance of duplicates is if you've already bought the item elsewhere at retail price. The exclusive items will never be repeated and you'll never find these anywhere else.

Q: What is the difference between Wrestle Crate and Wrestle Crate Lite?
Just the amount of loot inside. Wrestle Crate contains every item for the month, usually 6-9 items. Wrestle Crate Lite will contain 4-6 of these items, but not all of them, and not every Wrestle Crate Lite will contain the same selection of items. The only way to ensure you get every item is inside Wrestle Crate. Both options will always include a t-shirt.

Q: What Countries do we ship to and what is the cost of shipping?
We ship to the UK for £5, the rest of Europe for £10.50 and both Australia and New Zealand for £18. If you order from outside of Europe, Australia or New Zealand your order will not be shipped.

Q: Do I get a tracking ID for my Crate?
We brought Wrestle Crate to Europe with a view to saving our customers up to £7.75 in shipping fees every month. With this in mind, our economy shipping does NOT include insurance or tracking. If you'd like to add this option, please email info@wrestlecrate.co.uk. By signing up to Wrestle Crate you accept that insurance and tracking will not be included in your subscription.

Q: Why are we asking for your shirt size?
Every Crate contains an exclusive wrestling t-shirt! We want to ensure that these fit you.

On very rare occasions we may run out of certain sizes. If this happens we will give you the next size of t-shirt up on your first month only.

Q: Will your next Crate include *insert wrestling product name* inside it?
Who knows. That's the fun of the mystery Crate concept.

Q: Is there a theme to each month's Crate?
Our theme is professional wrestling and each Crate will feature a mix of the best, hand-picked items from around the wrestling world. We don't do themes because we would never, ever want to alienate any of our members by sending them an entire Crate full of items of a theme they may not like or be familiar with.

Q: Can I buy Wrestle Crate for my child?
We advise parental discretion when subscribing to Wrestle Crate. Although we aim to keep our boxes family-friendly, we often are not able to review the media (print, DVD, etc) beforehand so parental discretion is advised.



2 - BILLING QUESTIONS


Q: Where does my £5 UK 'postage' go?
£2.95 Postage, £0.83 VAT, £1.00 custom box - leaving £0.22 for tape, labels, ink and to pay for somebody to pack your Crate.

Q: I am trying to sign up but have been given a "card has been declined error". What can I do?
We use an American payment processor called Stripe who, despite being the most used online payment processor in the US, are often flagged by UK banks and payments decline. The small number of people who've experienced this issue before have all been able to fix this by telling their bank that they intend to pay us and the payment has went through fine upon second attempt.

You can also use the PayPal option to pay with card or through PayPal instead.

Q: When will I be billed for Wrestle Crate?
You will be charged for the full cost of the first month on sign up. After your initial Crate has been dispatched, a recurring charge will be automatically processed a few days after the Crate ships. This will happen on the 28th of each month.

Q: I get paid after the 28th. What should I do?
Don't worry. If our system detects that you're unable to renew on the 28th it will re-try for ten days after.

Q: I don't have a credit card. Can I pay using PayPal?
YES! We accept most major bank cards from all over the world. You can enter your bank card details into the "credit card" section of the payment screen to pay via bank card. We DO accept PayPal payments too.

Q: Can I cancel my subscription then reactivate it before the cut off?
Yes, but you must do this on or before the 11th, not the 12th. If you reactivate your account on the final cut off day, you'll not be billed until a day later (13th) and you'll miss that month's Crate.

Q: Can I use a discount code more than once?
No. On occasion there will be discount codes available via some of our partners for 10% off your first Crate only. These cannot be redeemed on anything other than your first order from Wrestle Crate.

Q: What currency will I be charged in?
All orders are processed in Great British pounds.

Q: How do I update my payment information?
Log into your account and select “Payment Options”. You can type over your existing card details there.

Q: I want to cancel my subscription but am in the middle of a month. Do I still get the Wrestle Crate that I paid for?
Yes, you will still receive all of the Crates for which you've paid.



3 - ACCOUNT QUESTIONS


Q: How do I cancel my subscription?
Log in, click on “My Account”, and click “Cancel Subscription”.

Q: When can I cancel my subscription?
Initial sign up may not be cancelled. After your first Crate has arrived, you can cancel at any time, or even skip a month, all from within your account.

If you would like to request a refund, you can only do so if it is outside of 10 calendar days of an impending ship date. This is because we will have already purchased stock for you by that point. To request a refund, please email info@wrestlecrate.co.uk

If you cancel after the 28th of the month,you will still receive the next Crate, because you've been charged for this.

Q: How do I change my t-shirt size or how to I upgrade/downgrade my plan?
Log in, click on “my account” and click “my profile”. Any changes you make may not go through for the next Crate which you receive, if you've already paid for it, but will take effect for the next Crate which you pay for. For example; if you renew your account on the 28th, and change your shirt size or upgrade/downgrade on the 29th, your next Crate will not reflect the change which you've made.

Q: How do I change my shipping address?
Log in, click on “my account” and click “shipping information”. This must be done no later than the 12th of the month to guarantee that the address change will take affect for that month's Crate.


4 - EXCHANGES AND RETURNS


Q: An item was broken or damaged in my Wrestle Crate. What should I do?
Send an email with a picture of the damaged item to: info@wrestlecrate.co.uk. We only accept returns for items which have arrived damaged or faulty. (Note - we can only replace items that have a manufacturing fault or damage to the item itself. If the damage is to the packaging of an item then this would have happened in transit and we will not replace this. Please contact Royal Mail in the event your item arrives damaged in transit)

Q: I received the wrong shirt size. What should I do?
If this was one size up then we're afraid that we simply ran out of stock of your size due to high demand. This very, very rarely happens, but can. If your shirt size is completely wrong then please send an email to: info@wrestlecrate.co.uk



5 - PARTNERSHIPS AND REFER A FRIEND

Q: I've referred a friend to join Wrestle Crate UK. How do I claim my free item?

If you tell a friend to join Wrestle Crate, and you're currently an active subscriber, you'll be sent an extra free gift inside your next Crate, as long as the person signed up successfully and has not cancelled by time your next Crate ships.

To be eligible, you must both still actively subscribed on the date that your Crate is packed.

Once your friend signs up, email info@wrestlecrate.co.uk with the subject 'Referred a Friend'. In the email, please tell us - your name, your postcode, your friends name, your friends postcode.

Your item will be chosen at random, but please feel free to request items that are currently available at WrestleCrate.co.uk/shop (these are not guaranteed).

Got more than one friend? We'll send an item for each that you refer.

What may the gift be? Any DVDs or autograph we have in stock from a past Crate.

We reserve the right to withdraw this offer for certain customers if we have genuine reason to believe you've not referred the customer in question.

Q: Am I eligible to use the code "FREEBIE"?
This code is available to any customer who is purchasing their very first Wrestle Crate only.
Current subscribers, please see the question above.


Q: Will Wrestle Crate sponsor me/send me free stuff/give me my own discount code?
We are asked this almost every day. The answer is 'maybe'. We're always looking to work with new influencers. If you have a platform on which you'd like to promote Wrestle Crate, please send an email to: info@wrestlecrate.co.uk with the following information:

Your name
Your platform (YouTube, Podcast, etc) including a link
Your subscriber/follower/listener count


6 - CRATE COINS

Q: What are Crate Coins?

Crate Coins are our loyalty scheme. You collect Crate Coins for each monthly Wrestle Crate you order and they can be redeemed for vouchers to spend on our ‘second chance store’.

Q: When will I receive Crate Coins?
You will receive Crate Coins for signing up to Wrestle Crate, and for every renewal thereafter.

Q: How and when can I ‘cash in’ my Crate Coins?
Each reward will have a ‘Crate Coin value’. As soon as you have the amount of Crate Coins you need to claim a reward, you can claim this by selecting ‘choose my reward’ from within your account.

Q: I’ve selected my reward, what happens now?
Every reward is a coupon to spend on merchandise from our ‘second chance store’. As soon as you select the reward you want, this becomes ‘active’ on your account and will be deducted from the next items you purchase from our ‘second chance store’. You will see this deduction when you get to the checkout.

Q: What happens if I unsubscribe from Wrestle Crate?
Your Crate Coins will remain attached to your account. If you have enough, you can swap these for a reward. If you don’t have enough, they will remain on your account and you can get more Crate Coins by resubscribing to future Crates. Crate Coins have no cash value and can only be swapped for rewards within your account.

ABOUT US

Wrestle Crate is a proud, family owned, small business!

What started in a basement in Kentucky, USA may have crossed the pond and set up a second home in the UK but we still retain our family roots.

By teaming with Calling Spots magazine, Wrestle Crate UK is very much still a small business trying to make a big impact to wrestling fans all across Europe.

One of our proudest moment to date was the day that our little boxes of wrestling goodies were popular enough that we were able to take some to the Ronald McDonald House. We were able to do this thanks to your support.

Thank you so much for your support and enjoy your Wrestle Crate!




Privacy Policy:
At Wrestle Crate, we’re what is known in the wrestling world as ‘babyfaces’. Basically, we’re the good guys. And, as such, we don’t sell your data to other companies. All we do use it for is to get your monthly boxes of wrestling goodies to you, and to tell you about wrestling-themed stuff. If you want to know more, please read on.

What information is being collected?
First and last name of the person who’s receiving the delivery. Delivery address. Payment information. Contact email address.

Who is collecting it?
Wrestle Crate UK, via the reputable systems that we use to power our website and mailing list: CrateJoy and MailChimp.

How is it collected?
We only ever collect your information when you make a purchase at WrestleCrate.co.uk. We don’t buy or sell customer data, or acquire this by any other means.

Why is it being collected and how will it be used?
We only take the information we need. We use the delivery name and address to know where to send you your purchases. We will never write to you or send you anything else by post which is not related to a purchase. We use your billing information to charge you for your purchases. We use your email address to keep you updated about you orders/account/subscription, and to send you information about Wrestle Crate products and services. We may on occasion email you with information or special offers from other wrestling companies which we think may be of interest to you.

Who will it be shared with?
We will never share any of your data with a third party. We may email you about another wrestling company, but we will do this ourselves and never pass on your information.

I want to change my personal data. How do I do this?
You can change your personal information at any time by logging into your account at WrestleCrate.co.uk. If you have any trouble with this, please email info@wrestlecrate.co.uk


Can I request all of my data to be deleted?
Yes. Please note, this will result in any active subscriptions being cancelled due to us needing your data to supply you with monthly Wrestle Crates. To request your data to be deleted please email info@wrestlecrate.co.uk

Can I request a copy of the data which you hold for me?
Yes. Please email info@wrestlecrate.co.uk to request this and we will email you an electronic copy within 28 days.

How do I opt out of marketing?
Every email we send you has an “unsubscribe” button, which will remove your email address from our marketing email list. If you have any trouble with this, please email info@wrestlecrate.co.uk

How do I make a complaint relating to any of the above?
Please email info@wrestlecrate.co.uk outlining your complaint and this will be picked up by our GDPR manager





Terms and Conditions and Legal Info

Copyright:

All content appearing on this website is the property of Wrestle Crate UK. Copyright © 2018 Wrestle Crate. All rights reserved. As a user, you are authorised only to view, copy, print, and distribute documents on this website so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2018 Wrestle Crate. All rights reserved.

Trademarks:

All brand, product, service, and process names appearing on this website are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Wrestle Crate. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Wrestle Crate or any third party, except as expressly granted herein.

Terms of Use:

This website may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Wrestle Crate and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Wrestle Crate believes that customer conduct violates applicable law or is harmful to the interests of Wrestle Crate and its subsidiaries.

International shipping:

International Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details. Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Wrestle Crate is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

Warranties:

The content included in this website has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this website. Wrestle Crate makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the website or content, or the suitability, functionality, or operation of this website or its content. By using this website, you assume the risk that the content on this website may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Any warranty that is provided in connection with any of the products and services described on this website is provided by the advertiser or manufacturer only, and not by Wrestle Crate. The references and descriptions of products or services within the website materials are provided "as is" without any warranty of any kind, either express or implied. Wrestle Crate is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this website or of any of the products or services described hereon. The inclusion of material on this server does not imply any endorsement by Wrestle Crate, which makes no warranty of any kind with respect to the subject matter of the server materials advertised. A possibility exists that the server materials could include inaccuracies or errors. Although Wrestle Crate tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Wrestle Crate is not responsible for any injuries caused by products it ships. Please contact the manufacturer for any safety concerns.

Return Policy:

Wrestle Crates may not be returned. We will deal with any damaged items on a case-by-case basis. If any of the items inside your Wrestle Crate are damaged, please email info@wrestlecrate.co.uk. This does not cover damaged packing.

Your Subscription:

By purchasing any subscription, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Your subscription will be automatically extended for successive periods, at the then-current subscription rate. You can cancel anytime! To do this, log into your account and select cancel. Cancellations must be completed by you, please do not email us with cancellation request, they will not be fulfilled. If you would like a refund and it is not within 7 days of the ship date you must email info@wrestlecrate.co.uk and request a refund (please provide your name or email used to order). No refunds will be issued if requested within 7 days of the ship date. There is not any contracts or obligations. We reserve the right to revoke your subscription at any time.

Governing Law:

This Agreement is governed by the law of England and Wales, and is subject to the exclusive jurisdiction of the courts of England and Wales.

Misc: Although the information on this website is accessible worldwide, not all products or services discussed in this website are available to all persons or in all geographic locations or jurisdictions. Wrestle Crate reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited. The Terms and Conditions constitute the entire agreement between you and Wrestle Crate with respect to this website. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Wrestle Crate with respect to this website. No modification of the terms and conditions shall be effective unless it is authorised by Wrestle Crate. If any provision of the terms and conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect. By signing up for Wrestle Crate you agree to these terms and conditions.